Computerizing the Ministry of Foreign Affairs in South Africa
internet users in South Africa is .004% why? partly because the user fee is extremely high
MINISTRY’S INFORMATION SYSTEM
- modernize
- improve communication
- cut diplomats travel costs in half
Project failed–why?
- the purpose of the project was vague
- resistence–users didn’t give much support. they didn’t understand, they weren’t trained and they didn’t have guidlines
- conflict of interest-goals conglicted wiht intests of users. big changes usually don’t go over well
- underfunded–how to solve: change the scope of the goal, raise capital, cut back unnecessary augmentation, focuse on most important areas of the project, plan ahead
to best manage: planning, scheduling, and controlling will lead to success.
**when performance is measured, performance improves
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